Shipping policy

Thank you for shopping with Carm's Creations and Mystery Scoops! Please read the following information carefully regarding our shipping process.

Processing Time All orders are processed within 5–7 business days. Please note that processing times may be extended during periods of high order volume. We appreciate your patience and will do our best to fulfill your order as quickly as possible.

Shipping Rates

Domestic (United States) We offer a flat rate shipping cost of $10.00 on all domestic orders.

International — Canada We are pleased to offer international shipping to Canada at a flat rate. Shipping costs will be calculated at checkout.

International — United Kingdom We also ship to the United Kingdom. Please note that shipping costs for UK orders may vary from our standard flat rate and will be calculated at checkout. Additionally, customers in the United Kingdom may be subject to customs duties, taxes, or import fees imposed by their country, which are the responsibility of the recipient.

Shipping Confirmation Once your order has been shipped, you will receive a confirmation notification with any available tracking information.

Questions or Concerns If you have any questions about your order or shipping status, please don't hesitate to reach out to us. We're happy to help!

Please note: Business days exclude weekends and holidays. Processing time does not include transit time.